SHIPPING, EXCHANGES and RETURNS

Shipping Information

Processing Time Orders are typically processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays will be processed the next business day.

Shipping Options We ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination, carrier, and shipping method selected at checkout. All shipping charges are calculated and displayed at checkout before you complete your purchase.  If we feel you've been overcharged for shipping, we will refund you the excessive amount back to you. (Sometimes shipping to Canada can be high or low depending on the providence) 

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We offer international shipping to many countries. For international orders, you are responsible for any customs duties, taxes, import fees, or other charges imposed by your country. These fees are not included in the shipping cost and must be paid by you directly to the appropriate authorities. We are not responsible for delays caused by customs clearance.

Shipping Address Please ensure your shipping address is accurate and complete at checkout. We are not responsible for packages delivered to an incorrect address provided by you. If delivery is unsuccessful due to an incorrect address, we reserve the right to charge a restocking and reshipping fee.

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Order Tracking You will receive a shipping confirmation email with tracking information once your order has shipped.

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Risk of Loss All purchases are made pursuant to a shipment contract. Title and risk of loss pass to you upon delivery of the items to the carrier.

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Shoes don't fit how you like them?

How to Request a Size Exchange

1. We want to get you in the right size shoes as quickly as possible.  

2. If you know the exact shoes you want, contact us at support@seriesoneofficial.com with your order number and the size you need and then place an additional order through our website.  This will get you your replacement pair the quickest way possible  and we will include a return label at no cost to you. 

3. We will then refund your original order. 

4. If you have been sent a second pair of shoes and they still don't fit, the return shipping will be left up to the customer to return the shoes and then a full refund will be given.​​

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Returns & Refunds

.Eligibility Requirements

• Items must be unworn, unused, in original condition, with all tags attached and in original packaging.

• Shoes must show no signs of wear (including on the sole).

• Sale, clearance, final-sale, and custom items are non-returnable and non-refundable unless defective.

How to Return

1. Log into your account → “My Orders”

2. If you don't have an account, please contact support@seriesoneofficial.com requesting a return.

3. Select the item(s) and submit a return request

4. Print the prepaid return label (if available for your region) if you don't have one, we will send one to you.

5. Ship the package within 14 days of receiving the label

We recommend using our prepaid return label when available. For international returns, you are responsible for return shipping costs and any customs fees. 

Refund Process

• Refunds are issued to your original payment method once we receive and inspect the returned item.

• Refunds typically process within 5–10 business days (may vary by bank or PayPal).

• PayPal orders: Refunds are returned to your PayPal balance.

Important Conditions

• We are not responsible for return packages lost in transit.

• If we do not receive your returned item, no refund will be issued.

• We reserve the right to deny returns, refuse refunds, or limit future returns for suspected abuse.

• Items returned in unacceptable condition may be subject to a restocking fee or may be donated/discarded.

• Shipping and handling fees are non-refundable (except for defective items).​

Damaged or Defective Items 

If your order arrives damaged or defective, please contact us within a reasonable amount of time (preferably within a week) with photos. We will provide instructions for a return or replacement at no additional cost to you.

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​Additional Notes

• During peak seasons or high-demand periods, processing and shipping times may be longer.

• We reserve the right to modify this policy at any time.

For questions about shipping or returns, please contact us at  support@seriesoneofficial.com or through the Contact page.

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Thank you for shopping with Series One!